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Terms & Conditions

By using this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy governs Protectall relationship with you. The term “Protectall” or “us” or “we” refers to the owner of the website and company whose registered office is: Onega House, 112 Main Road, Sidcup, Kent DA14 6NE

The term, you, refers to the user or viewer of our website.

Website use

The content of the pages of this website is for your general information and use only. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose.

You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable.

It shall be your own responsibility to ensure that any products, services or information available through this website meet your own specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

Unauthorised use of this website may give to a claim for damages and/or be a criminal offence.

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales.

Account Holders

All accounts are to be paid to the company at: 119/121 Portland Rd, London, SE25 4UN

Invoices are dated with the date of despatch. Payment is to be received within the terms stated on the invoice: no notification of payment i.e. Statement, will follow invoice.

Interest Charges

Any invoice deemed overdue will be subject to interest charges at 4% per annum above the base lending rate of The National Westminster Bank. This will be strictly enforced.


To destinations in the United Kingdom goods to the value of £100 and over (excluding VAT) will be consigned with carriage paid but, at the customers risk and by the cheapest route.


The company must be advised in writing seven days after receipt of invoice if the goods covered by the invoice have not yet been delivered, or within three days of delivery if damaged, pilferage or shortages is revealed upon the receipt of the goods.

Retention of Title

Whether or not the risk in goods shall have passed to the customer, the property in the goods sold shall be and remain in the company until the company has received payment in full for them, together with payment in full for any goods supplied by the company to the customer the price for which is overdue for payment. Pending receipt by the company of such payments, the customer shall hold the goods for the company fiduciary bailey. All supplied to the seller in the hands of the buyer will remain the property of the seller until all debt is settled.

Returns Policy
All goods returned, must be accompanied by an authorised returns document issued by the sales department. To request a returns document please contact us.
Non faulty goods will only be accepted if returned in perfect condition and within 90 days of the original delivery. A 20% re-stocking charge will apply.

Stock Availability

We will endeavour to hold sufficient stock to meet all orders. If at any time we have insufficient stock to supply or deliver the goods ordered, we may at our discretion offer to supply or deliver a substituted equivalent product, or refund you the total price paid for such goods.

Discontinued or Sale lines - We are unable to accept returns of "Discontinued" products unless found to be of faulty manufacture.

Carriage Charges – at prevailing rate as noted on website. Orders in excess of specified value (excl. VAT) will be post free. Click here to view postal rates.

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